Call  Now: (801) 331-5799 Make A Payment

frequent asked questions

Ordering Questions:

How do I order a storage container?
Please call (801) 331-5799

Is there a minimum?
Yes, one month minimum storage fee per container.  You don't have to store for a month, but we will charge you for the first full month. 

Do you charge for delivery?
Yes, the charges are based on ZIP codes or you may choose to bring your belongings to our facility.  The charge are based on the distance from your location to our warehouse location. View our Delivery Rates page for more information.

What payment options do I have?
You may pay by Cash, Visa, Master Card, Discover Card, or American Express.

Do you have any information that can help me get organized for my move?
See our Moving Check List section for some useful ideas.

How long has PortaBox Storage been in business?
Since the year 2000. But our parent company has been in business since 1907.

How long can I keep the container(s)?
Normally we allow our customers to keep the containers for 7 days to load or unload their items. If this is not enough time, we are willing to work with each customers unique situation. Just explain your circumstance to our customer care representative.

 



Loading Questions:

What size containers do you offer and how much will they hold?
5'x8'x8' (WxDxH) = 320 cube ft. or 1 ½ to 2 rooms of furniture or up to 2,000 pounds maximum. (Store In The PortaBox Facility.) If you need to know how many containers you might need, refer to our Sizing Guide.

8'x10'x7' 6" (WxDxH) = 600 cube ft. or 3 to 4 rooms of furniture or up to 5,000 pounds maximum. (Stores Onsite At Home / Business.)

8'x12'x7' 6" (WxDxH) = 720 cube ft. or 3 to 4 rooms of furniture or up to 5,000 pounds maximum. (Stores Onsite At Home / Business.)

8'x15'x7' 6" (WxDxH) = 900 cube ft. or 4 to 5 rooms of furniture or up to 5,000 pounds maximum. (Stores Onsite At Home / Business.)

8'x19'x7' 6"(WxDxH)= 1,140 cube ft. or 5 to 6 rooms of furniture or up to 5,000 pounds maximum. (Stores Onsite At Home / Business.)

8'x20'x7' 6" (WxDxH) = 1,200 cube ft. or 5 to 6 rooms of furniture or up to 5,000 pounds maximum. (Stores Onsite At Home / Business.)

What are your containers made out of?
Our sturdy and roomy 5’x8’x8’ (WxDxH) wooden containers are equipped with a heavy duty lever action locking systems, heavy duty flooring, and double reinforced doors. Unlike metal storage containers, our wood containers reduce the risk of damage to your items and helps prevent condensation, mold, and mildew from ruining your belongings. While the containers sits on your property each container is covered with a weather resistant cover that protects the container and its contents against the elements.

8'x10'x7' 6", 8'x12x7' 6"', 8'x15'x7' 6", 8'x19'x7' 6", and 8'x20'x7' 6" (WxDxH) containers are made out of metal.

What is the best way to load my items?
See our Loading Tips section for some useful ideas. 

How do I load my items safely? 
You might consider renting pads from us. View our Packing Materials page for more information.

What items can I not store in my container?
See our list of some of the most common Non Allowables items.

Will you load &/or unload my container for me?
We do not offer moving services. We would be happy to recommend a local mover.

What if I don't use all the containers I ordered?
If you order more storage containers than you end up using, you will receive a full credit for the unused containers. (This only applies to our 5’x8’x8’ (WxDxH) containers that are picked up and stored in our secure warehouse).

What if I don’t have a lock?
You can order locks when we confirm your order or purchase them from the driver. View our Packing Materials page for more information.


 

Delivery Questions:

Do I have to be there when they are delivered?
We prefer that the account holder is present at the time of delivery to direct the driver where to place the containers.  If you absolutely cannot be there we can make arrangements to have you make a diagram where to place the containers.

What do I need to do to have my container redelivered to my home? (or other location)
Call (801) 331-5799 tell us the delivery ZIP code and the date you'd like to schedule the redelivery. There will be a charge for redelivery at the then prevailing rates to the normal local delivery area.

Can you move my container to another state?
No I'm sorry we do not provide that service.

How can I get access to my storage container?
To access your container, please give us 24 hours advance notice, have your account current, and show Photo ID when you arrive. (Available Monday – Friday 8:00 a.m. to 5:00 p.m.) View our Access My Storage Container page for more information.

Can I put the container in the garage or carport?
For insurance reasons, we're not able to place containers in your garage or carport. The containers must be placed on a firm, fairly level surface. 

How many containers can I get at one time?
Our 5'x8′x8' (WxDxH) we can deliver up to 8 containers for one delivery charge. 8'x10'x7' 6", 8'x12x7' 6"', 8'x15'x7' 6",8'x19'x7' 6", and 8'x20'x7' 6" (WxDxH) we can deliver 1 container at a time.

How are the containers loaded and off loaded on the truck?
With our 5'x8'x8' (WxDxH) containers a forklift is used to place containers where you want and keeps the containers level at all time. With our 8'x10'x7' 6", 8'x12x7' 6"', 8'x15'x7' 6", 8'x19'x7' 6", and 8'x20'x7' 6" (WxDxH) containers we use a towing wrecker to roll your container on and off the truck.



Cost Questions:

How much does a PortaBox Storage container cost?
Depending upon your zip code and the size of container you need, PortaBox Storage rates are usually less expensive than mini-storage. 
View our Unit Prices page for more information.

Can you store my Car or Boat?
No. We are not equipped to provide storage for a Car or Boat.

What other items should I consider?
You can order additional valuation coverage as well as locks, packing cartons, supplies, and pad rental. Please ask your Customer Care Representative about these options.

Do you have insurance that I can buy?
We do not sell insurance. We do have Valuation which is a dollar value protection that may be purchased as additional coverage.

When will I receive my monthly statement?
Your statement will be emailed monthly on the anniversary date of your storage rental agreement date.

Can I have my monthly fees automatically charged to my Debit or Credit Card?
Yes,  this is how most customer set up their accounts.  Please advise our Customer Care Representative when they call to confirm your order.

When will my Debit or Credit Card be charged each month?
Your debit or credit card will be charged monthly on the anniversary date of your storage rental agreement date.

What do I need to do to close my account?
Simply call us at (801) 331-5799 and tell us your redelivery ZIP code, the approximate date you’d like to schedule redelivery and bring your account current. We need 10 days notice for closing account redelivery, however we can often accommodate redelivery requests on shorter notice.

Who do I contact about billing questions?
Please contact our accounts receivable department by calling 801-331-5799 for any questions.

Write a review